As long as the product was not damaged or defective, the following items will not be accepted for returns once the original packaging is opened: software, electronics, CDs, DVDs, audiotapes, VHS tapes, and bundles with books and CDs or books, DVDs, personal care and food productsĮ. Damaged products (not due to our fault) may receive partial or no credit.ĭ. No item(s) will be accepted for return or exchange after 30 days from the customer's receipt of products.Ĭ.

Items that do not satisfy the conditions above cannot be accepted for refund or exchange.ī. Books, flash cards, posters and other products must be unmarked, unwritten on, unbent, and in new condition.Ī. DVDs, CDs, electronics, VHS tapes, audiotapes, or games and puzzles must be unopened and in their original, sealed (plastic-wrapped) boxes. Items with expiration dates can be retuned no earlier than one month prior to the expiration date Personal care and food products must be unopened and in their original, sealed (plastic-wrapped) boxes Fabric items must be in unworn, unwashed, or altered condition in any way. Important: To qualify for the above options: Alternatively, we can also provide you with store credit for future purchases.ĭ. The customer also pays for the shipping and handling of all exchanged items.Ĭ.

If the price of new merchandise is higher than the price of original purchase, the customer will be responsible for the difference. We can offer an exchange of your item(s) for other item(s) of your choice.

We cannot refund the cost of shipping and handling.ī. We can offer a full refund of the cost of item(s). If you are dissatisfied with your purchase:Ī. Please notify our customer service department within 10 days of receipt of damaged or defective products at Please keep the package as is, and call us immediately for further assistance.Ģ. East West Souk will send you a prepaid FedEx/UPS label to ship the faulty package back to us.ī. You will not incur any additional fees for shipping and handling. We will gladly replace your item(s) with the same item(s) originally ordered. If you have received damaged, defective, expired, or incorrectly shipped merchandise (our fault):Ī. If our merchandise does not meet your expectations, we offer the following return and exchange options:ġ. At East West Souk, complete satisfaction is our goal!

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